SAP Press Release | SAP SE today announced a new subscription-based telco and media accelerator for the SAP Commerce solution that includes a self-care dashboard for full account visibility and management, along with back-office tools for added services such as tariff changes and subscription renewals.
A utilities accelerator is also available. These accelerators fully support the TM Forum for Information Framework (SID), an industry standard for data-sharing between applications and integration of legacy systems.
Leading industry telecommunications providers rely on the telco and media accelerator for SAP Commerce to deliver a comprehensive and integrated customer experience across communication channels.
“Subscription-based service providers like utilities, telecommunications and media are under significant pressure to provide customers a way to maximize control over purchasing and monetization,” said Matthias Goehler, head of Industries and Product Management, SAP Customer Experience. “Service providers need to be able to customize and repackage offerings from the smallest to the highest scale. Updates to the telco and media accelerator for SAP Commerce allow providers to more easily onboard subscribers and manage the lifecycle experiences of their end users, helping them to speed up the implementation process and finally reduce cost of ownership.”
Further updates to SAP offerings include: